Privacy policy

This website is owned and run by Arla Foods Ltd (“we””us”).

This policy should be read together with our website Terms of Use (“privacy policy”).

Arla Foods Ltd respects the privacy of every individual who visits our web site.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This privacy policy describes the information that we may ask you for, and the ways in which we may use that information and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This policy also sets out how you can check that information about you which we keep is accurate and how you can instruct us to erase this information from our files.

We are the data controller for the purpose of the Data Protection Act 1998 and we are registered on the ICO database of data controllers as required under the UK Data Protection Act 1998.

Information about you

When you visit certain areas of our web site (outlined below), you may give us information about yourself by filling in forms on our web site such as your name, e-mail address, postal address and/ or telephone number.

You may be asked to provide information about yourself in the following circumstances:

·       You may input and edit your data on the designated page on your password protected account with us;

·       When you fill in the form on our website to register your interest in joining us as a farmer;;

·       When you contact us using the form on our website;

·       When you enter into a commercial transaction with us, including, without limitation, where you place an order for products and/or services from us

Our website does not store or capture personal information automatically, but merely logs the user’s Internet Protocol address, which is automatically recognised by the Web server, which then delivers web pages to your computer.  If you are connected to the Internet you will have an Internet Protocol address, which may look something like this:

Our use of this information

In addition to administering your use of the website, to ensure that content from our website is presented in the most effective manner, we use the information you give us in the following ways:

·       To carry out our obligations arising from any contracts entered into between you and us

·       To provide you with the information, products and services that you request from us.

·       To administer your account with us

·       To provide you with information about your account.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 [for the purposes set out above].

We may share your information with carefully selected third party companies for the purposes of administering your use of your account and our website.  The parties with whom we will share your data for these purposes include Core International and Outside Line, providers of website services.

We may disclose your information to third parties:

·       In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

·       If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website Terms of Use.

Security and storage of personal data

Arla Foods Ltd has appropriate measures in place to prevent the loss, misuse or unauthorised alteration of information you give us.

If you have given us information about yourself and would like copies of that information, or if you would like that information deleted from our records, then please write to: Arla Foods, Arla House, 4 Savannah Way, Leeds Valley Park LS10 1AB, marking it ‘Arla Foods Ltd farming website (UK only).Following receipt of such request we will supply, correct or delete information about you on our files.

You can update the information we hold about you by logging onto your account and updating your personal information directly.  If you do not have any account with us, you can update information about yourself by writing to us at Arla Foods, Arla House, 4 Savannah Way, Leeds Valley Park LS10 1AB, marking it ‘Arla Food Ltd farming website (UK only).

All information you provide to us is stored on our secure servers.  Where we have given you a password to access certain parts of our site, you will be asked to change that password when you first enter your details.  You are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.


When you visit this site, we may send (and store) a cookie on your computer. A cookie is a small text file sent by a web server to a web browser (Firefox, Chrome or Internet Explorer, for example). This cookie enables the website or web server to collect specific, but restricted, information from the web browser about the visitor (that’s you).

We may use cookies to help us remember you when you visit the site again and to note which page, or pages, you view and any specific preferences that you might have selected along the way – we may use this information to personalise the content that is shown to you or to prevent certain things from happening, such as an informative popup from being shown to you twice.

We do not pass this information on to any third party sites; it’s only used for internal purposes.

We may use a number of social media tools, both third party and custom built, to enhance visitor interaction (such as “like”, “share” or “tweet”) on our site. If you already use these platforms their cookies may be set through our website and may be linked to your account with that provider. Data may then be used by them to customise certain adverts or functionality on their site(s) based on your usage of their service from this site.

We may use other third party cookies (set from other websites, e.g. Google) to compile and store anonymous statistics about browsing patterns or site behaviour and build up a demographic profile. This data is collected along with other visitor data to form a collective analytics report. It’s important to note that this data is not personally identifiable to you and is only used for reporting/statistical purposes.

We use various cookies on this site. These range from long-term cookies (to remember you, or your preferences), to short-term, or session based, cookies that “expire” when you close your browser window. Where appropriate, we will outline which cookies are a requirement of this site or a certain section or function within it that are needed in order to operate correctly.

Type of cookie Name Purpose More information
Persistent __utma / __utmb / __utmc / __utmz    
Google analytics uses cookies to help us analyse how you use this website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they visited. For an overview of privacy at google, please click here.   
Expires after 1 day.
The cookie stores whether you have passed the required age check    
Expires after 3 months.    
The cookie stores whether to remember your age for next visit    
Expires after 3 months.    
Temporary Locale Remembers your country of residence code selected when entering the website    
Expires at end of session.
Only for gb: extra promo bar visual.   
Expires at end of session.   
Persistent Fbm_123557361064929 / fbsr_123557361064929    
Facebook app data to record the use of the “like” function    
Expires after 1 hour.    

In addition, a flash cookie is stored to remember the volume you set in the TV ads section.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit


Arla Foods Ltd shall not be held responsible for content provided by third parties.

Arla Foods Ltd is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website. 

These terms do not affect your statutory rights or your legal rights as a consumer.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.  Please check back frequently to see any updates or changes to our privacy policy.